Keymark Implements “General Organizational Excellence” Culture

Date: August 10, 2009

In the spring of 2007 Keymark set out on a journey to identify and enrich its safety culture. Recognizing the value of a robust safety culture and experiencing the difference we are now using what we learned to institutionalize cultural values relating to “General Organizational Excellence”.

 We began the safety culture journey by establishing the company objective of having a loss resistant organization. When researching for a methodology to achieve this goal we found the work of Donald Eckenfelder, President, Social Operating Systems, Ltd. discussed in a trade journal. We met with Don and decided to use his “Values-Driven Safety” material and consulting services. He helped us to understand that culture predicts performance and can be measured and managed. Using the measuring tools we identified the Keymark safety culture profile then undertook safety culture enrichment exercises to improve our safety values.

Taking the methodology to a higher level we developed our own values for “General Organizational Excellence”. We now have a “General Organizational Excellence” culture profile. The next step is to start some of the exercises to reach these  expectations.

The following are the General Organizational Values developed by a group of Keymark employees.  

“General Organizational Excellence”

Culture Enrichment Values

 1. We always work safely.

2. We can and will prevent accidents.

3.We want a robust culture.

4. We are a team.

5. We support differences. 

6. We provide adequate tools training and technology.

7. We treat our extended business family with respect …… always.

8. We care about everyone who works here.

9. We don’t quit. We are persistent.

10. We follow procedures and exceed customer expectations.